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The only way to lower a bill is to take control of your usage. To do this, the first thing you must do is become familiar with how much, where and when is your consumption.
Aquahawk is a great tool that utilizes smart meter technology to help you with this task.
The City has implemented procedures to help prevent identity theft. One of the main points is that no personal or account information including balance due will be given out, either in person or over the phone without either the account number or last four of the account holders social. This not only protects our citizens from having their identity stolen, but it also mitigate financial loses to the city from unauthorized charges due to identity theft.
Normally deposits are applied to the accounts final bill when it gets closed out. However, A residential account holder may request that their deposit be applied to the current bill if they have held their account in good standing for a minimum of a year. Commercial accounts can only be applied when the account is closed. This is one of the areas of City code that is currently under review.
Residential deposits are required based on the customers credit rating and Commercial deposits are always required. On residential accounts the customer will receive either a Green, yellow, or Red credit rating. A green rating requires zero deposits. A yellow rating requires 1 times the highest bill for that address during the previous twelve months and a red rating is 2 times. All commercial accounts are based on 1.5 times the highest bill for that address during the previous 12 months.
Our account numbers are ties to the addresses and meters, not the customer. In order to ensure the customer information is correct, we have to input new information for every new account number at each address. As well as needing a current signature for each new service agreement. Even if the customer has been with us for many years.
Per City code utility bills are due and payable on the first day of the month. They can be paid without penalty until the 20th of the month. If the 20th falls on a weekend or holiday then they can be paid on the next business day without penalty.
City code allows for discontinuing of service if there is a minimum balance due of $35.00 five days after the 20th. However, because of monthly Calendars, this day varies from month to month. the specific day for each month will be printed on all late notices and can also be obtained by calling Citizen Services.
Yes, We can automatically debit your monthly balance due from any designated account. Such as checking, savings or Credit card. this can be set-up either in person at city hall or On-line.
Accounts set up to be automatically debited are generally withdrawn on the 15th of each month.
It is a $0.25 charge per every 1,000 gallons that is earmarked to fund litigation efforts over water issues.