Who and How are deposits determined?

Residential deposits are required based on the customers credit rating and Commercial deposits are always required. On residential accounts the customer will receive either a Green, yellow, or Red credit rating. A green rating requires zero deposits. A yellow rating requires 1 times the highest bill for that address during the previous twelve months and a red rating is 2 times. All commercial accounts are based on 1.5 times the highest bill for that address during the previous 12 months.


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1. What can I do to lower my utility bill?
2. Why do I need the last four of Social or Account number to pay the bill?
3. When can I expect to receive my deposit refund?
4. Who and How are deposits determined?
5. Why do I have to set up new utilities for my new address? Why can't I just Transfer everything from my old one to my new one?
6. When are the bills due?
7. Whens the last day to pay?
8. Do you offer Auto pay?
9. When does auto pay come out of my account?
10. What is the water emergency surcharge?