Why do I need the last four of Social or Account number to pay the bill?

The City has implemented procedures to help prevent identity theft. One of the main points is that no personal or account information including balance due will be given out, either in person or over the phone without either the account number or last four of the account holders social. This not only protects our citizens from having their identity stolen, but it also mitigate financial loses to the city from unauthorized charges due to identity theft.

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1. What can I do to lower my utility bill?
2. Why do I need the last four of Social or Account number to pay the bill?
3. When can I expect to receive my deposit refund?
4. Who and How are deposits determined?
5. Why do I have to set up new utilities for my new address? Why can't I just Transfer everything from my old one to my new one?
6. When are the bills due?
7. Whens the last day to pay?
8. Do you offer Auto pay?
9. When does auto pay come out of my account?
10. What is the water emergency surcharge?