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1. What do I do to start my process to go solar with the City of Safford?

You must first fill out an application. You can find this on our website at  http://www.cityofsafford.us  under departments you will then click on utilities and electricity. There you will find our net metering policy and the application and our current city policy. Once you submit your application the city inspector will get in contact with your solar agent. Once the approval process is complete Business services will be notified to create your net metering utility account.

2. How long is the application process?

The application process typically can take 1-2 days, once the City of Safford receives submittals for interconnection agreement and permit application.

 

3. Do you reimburse for solar?

Our current policy does not reimburse a dollar amount for solar. If our customers generate excess KWH we carry over the “credit” to the next billing cycle.

 

4. How does the billing work?

You will receive two (2) bills from the City of Safford once you go to solar. You will receive one bill that shows all your other services charges and a net metering bill.  The reason for this is we must split out to keep track of your electric usage and credit. Our current billing system does not allow for it to distinguish that you can only receive a credit on your electric and not all your services.

5. What is net metering?

Net metering is a billing mechanism that credits solar energy system owners for the electricity they add to the grid. For example, if a residential customer has a PV system on the home’s rooftop, it may generate more electricity than the home uses during daylight hours. If the home is net-metered, the electricity meter will run backwards to provide a credit against what electricity is consumed at night or other periods where the home’s electricity use exceeds the system’s output. Customers are only billed for their “net” energy use.

6. Does the City still charge a surcharge?

 Yes, currently our Electric monthly charge is $9.00 per month. The City of Safford needs to charge this rate since you are still hooked up to our system and drawing from our grid when the sun is not out.

 

7. If I have questions about solar power, who do I contact?

City of Safford Electric Department

Dan Braatz – Electric Division Manager

P.O. Box 272

405 W Discovery Park Blvd.

Safford, Az. 85548

(928) 432-4221

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1. What can I do to lower my utility bill?

The only way to lower a bill is to take control of your usage. To do this, the first thing you must do is become familiar with how much, where and when is your consumption. 

Aquahawk is a great tool that utilizes smart meter technology to help you with this task.

2. Why do I need the last four of Social or Account number to pay the bill?

The City has implemented procedures to help prevent identity theft. One of the main points is that no personal or account information including balance due will be given out, either in person or over the phone without either the account number or last four of the account holders social. This not only protects our citizens from having their identity stolen, but it also mitigate financial loses to the city from unauthorized charges due to identity theft.

3. When can I expect to receive my deposit refund?

Normally deposits are applied to the accounts final bill when it gets closed out. However, A residential account holder may request that their deposit be applied to the current bill if they have held their account in good standing for a minimum of a year.  Commercial accounts can only be applied when the account is closed. This is one of the areas of City code that is currently under review.

4. Who and How are deposits determined?

Residential deposits are required based on the customers credit rating and Commercial deposits are always required. On residential accounts the customer will receive either a Green, yellow, or Red credit rating. A green rating requires zero deposits. A yellow rating requires 1 times the highest bill for that address during the previous twelve months and a red rating is 2 times. All commercial accounts are based on 1.5 times the highest bill for that address during the previous 12 months.

5. Why do I have to set up new utilities for my new address? Why can't I just Transfer everything from my old one to my new one?

Our account numbers are ties to the addresses and meters, not the customer. In order to ensure the customer information is correct, we have to input new information for every new account number at each address. As well as needing a current signature for each new service agreement. Even if the customer has been with us for many years.

6. When are the bills due?

Per City code utility bills are due and payable on the first day of the month. They can be paid without penalty until the 20th of the month. If the 20th falls on a weekend or holiday then they can be paid on the next business day without penalty.

7. Whens the last day to pay?

 City code allows for discontinuing of service if there is a minimum balance due of $35.00 five days after the 20th. However, because of monthly Calendars, this day varies from month to month. the specific day for each month will be printed on all late notices and can also be obtained by calling Citizen Services.

8. Do you offer Auto pay?

Yes, We can automatically debit your monthly balance due from any designated account. Such as checking, savings or Credit card. this can be set-up either in person at city hall or On-line.

 

9. When does auto pay come out of my account?

 Accounts set up to be automatically debited are generally withdrawn on the 15th of each month.

10. What is the water emergency surcharge?

It is a $0.25 charge per every 1,000 gallons that is earmarked to fund litigation efforts over water issues.

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1. Frequently Asked Questions Can Have Really. Long Questions Here So We Would Recommend Keeping A Limit of 2 - 3 And No More.

Answer.

2. Frequently Asked Questions Can Have Really. Long Questions Here So We Would Recommend Keeping A Limit of 2 - 3 And No More.

Answer.

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1. What is the library's phone number?

You can call the library's main desk at (928) 432-4165. To get in touch with the library director or another staff person, visit our Contact Us page.

2. Does the library charge late fees?

The Safford Library does not charge day to day late fees on regular items. We do ask that materials be returned in a reasonable amount of time to their due date. You will want to return items no later than one week after their due date. 

If the material is on hold for another patron, we will notify you and you will need to bring the item in by its due date to avoid a $ 5 fee.

If the item is an Interlibrary Loan (brought in from another library), you will need to return it on its due date to avoid daily charges.

If an item is a month or more overdue, your account will go through a collections process. To avoid this, please contact the library at (928) 432-4165 or visit us in person to work out a plan to return the materials, pay for them or substitute a direct copy in their place. 

3. How long can I check an item out for?

You can check out books, audiobooks and magazines for 3 weeks. You may renew them twice for a total of 9 weeks, permitting that the item is not on hold for someone else. If the item is on hold for someone else, we will notify you via email and letter that it is on hold and must come back at the due date.

You can check out DVDs for a total of 3 weeks. After 3 weeks, DVDs must be returned at their due date.

4. How do I get a library card?

Visit us today to apply for a library Card. 

REQUIREMENT : You'll need to present a valid photo ID to get a library card. If your photo ID does not reflect your current address, you'll also need to bring a form of address verification.

Safford City- Graham County Library

808 S 7th Ave

Safford, AZ, 85546

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

3. What is AquaHawk?

Learn more about AquaHawk and what services it can provide you on the AquaHawk website.

4. Where can I find information on open bids?

Find open bids and bid opening reports on our Bid Information page.

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1. How do I obtain a police report?

You may call our office at (928) 432-4100 before going to the City of Safford Clerk’s Office to ensure the report is available.  Please see our Records Section for link to the Clerk’s Office page and for the fee schedule.

2. How do I get a vehicle that has been impounded?

Please call the Police Department at (928) 432-4100 to make an appointment and for further details.

3. How do i find out if someone was arrested?

Call Graham County Sheriff's Detention at (928) 428-2455.

4. How do I find out if I have an arrest warrant?

Contact the Courts directly.

Safford City Municipal Court (928) 432-4090

Justice of the Peace #1-Safford (928) 428-1210

Justice of the Peace #2-Pima (928) 485-2771

Graham County Superior Court (928) 428-3100

5. Where do I take civil (child custody, divorce, eviction, etc) paperwork to be served?

All civil paperwork needs to go to the Graham County Sheriff's Office to their Civil Deputy (928) 428-3141.

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1. Where do I go to get these services?

• City Contact Information for Public


• Office Directory by Topic